GRP Express account help
Manage your account with a clearer next step.
Find answers about applications, pricing, sign-in, orders and account details without sharing sensitive information.
Trade account and online account help
Answers for account applications, pricing, sign-in and order information. Account access and any credit arrangement are reviewed separately.
Who can apply for a GRP Express trade account?
UK businesses and organisations that buy GRP for projects, maintenance, resale or repeat requirements can apply. Approval is not automatic and GRP Express may request information needed to verify the business and configure the account.
How do I apply?
Start on the trade account page and follow the application route. Provide accurate business, contact and purchasing details so the team can review the request efficiently.
Does a trade account automatically include credit?
No. Trade access, account pricing and a credit facility are separate. Credit is subject to its own review and terms. Orders may still be placed using the payment methods available to the account.
Will I see different pricing when signed in?
Approved account pricing is shown only where it has been configured for that account. Larger quantities, mixed project orders, cutting and special requirements may still need a separate quotation. See trade pricing for the available routes.
Where can I view orders and account details?
Sign in through My Account. Available screens can include orders, addresses, payment methods and account details, depending on account configuration and completed activity.
I cannot sign in. What should I do?
Check that you are using the email address connected to the account and use the password reset route on the sign-in page. If the issue continues, email support@grpexpress.co.uk without sending passwords or payment details.
Can I change delivery or billing details?
Saved addresses can be managed in My Account. For an order already placed, email support@grpexpress.co.uk promptly because address or delivery changes may not be possible once preparation or dispatch has started.
Where can I find invoices or order paperwork?
Available documents vary by order and account workflow. Check the relevant order in My Account first. If a document is not available there, email support@grpexpress.co.uk with the order number and business name.
How do project quotations work with my online account?
Online account access supports standard purchasing, while cut lists, mixed materials, larger quantities and technical requirements may be handled as a separate quotation. Include the account business name when sending the enquiry.
How do I close or update an account?
Email support@grpexpress.co.uk from the email address associated with the account. Some business and transaction records may need to be retained for legal, accounting or operational reasons.
Need help with your account?
Include your business name and order number where relevant, but never send a password or full payment-card details.
Can I save a GRP project?
Yes. Signed-in users can use the Project Workspace to keep supported calculator results, drawings, documents and project references together. Public calculators remain available without an account, while saved project history and protected files require sign-in.